21 Harry Potter Hogwarts Crest

LEG31201

Delivery times

Atomic Cards aims to deliver your order within 5 working days, Next day despatch is available for orders placed before 6pm and the appropriate delivery option selected with delivery up to 24 hours later, excluding weekends and bank holidays. If there is a particular requirement or target delivery date please let us know. 

Collect in store is available next day for order placed before 12 noon, although most items shown on our website are kept in our shop and collection would usually be possible within the hour.

Christmas Delivery

Due to volume of parcels Royal Mail may take longer than usual to deliver your parcel. This is beyond our control. Orders placed after December 16th will be sent via Courier but no parcel can be guaranteed, sorry.

Special Orders and Pre Orders

Atomic Cards will offer a pre order service on some select lines across the shop. If there is an upcoming release you would like to pre-order please contact Atomic Cards on 01793850942.

Some of the items on the Atomic Cards website will be ordered directly from our supplier when you place your order. There may be a slight delay on these items arriving with you due to the extra logistics involved.

Stock and Back order items

Our website shows a selection of items from our shop. If you have queries about any item not shown or shown as out of stock please call Atomic Cards on 01793850942

This policy sets out the returns policy for goods or services purchased through the online store operated by Atomic Cards, a trading name of Ducklings Toy Shop LTD.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

Some types of goods are exempt from being returned for a refund where they are perishable (e.g. batteries)

Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service

Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.

If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first (01793850942 or info@ducklingstoyshop.com) before requesting a refund as we may be able to resolve your problem to your satisfaction.

Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us (01793850942 or info@ducklingstoyshop.com) for further information about how this can be done.

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).